Thank you for subscribing to BN Global Education Centre. Please read our refund and cancellation policy carefully
before purchasing the Abacus Game membership.
1. Digital Product
The Abacus Game is a digital product delivered instantly online after successful payment. Because access is granted
immediately and the content is downloadable/usable right away, refunds are limited as described below.
2. Refund Eligibility
You may request a refund within 7 days of purchase only if:
- The payment was deducted but the membership was not activated.
- You were charged twice for the same membership due to a technical error.
- The Abacus Game was completely inaccessible for more than 72 consecutive hours due to a fault on our side,
and we were unable to resolve it.
3. Refunds Not Applicable
Refunds will not be issued in the following cases:
- You changed your mind after purchase.
- You did not use the membership during the validity period.
- You forgot to cancel or renew — memberships do not auto-renew, so no accidental charges apply.
- The student lost interest or made insufficient progress.
- You shared your login credentials and the account was blocked for policy violation.
- Issues caused by your device, browser, or internet connection.
4. How to Request a Refund
To request a refund, email us within 7 days of purchase at support@bnglobaleducationcentre.com with:
- Your registered email address.
- The Razorpay Order ID or Payment ID (from your confirmation email).
- The date of purchase.
- A brief reason for the refund request.
5. Processing Time
Once your refund request is approved:
- We will initiate the refund within 3–5 business days.
- The amount will be credited back to the original payment method.
- Depending on your bank or card issuer, it may take an additional 5–10 business days to reflect in your account.
6. Cancellation
Memberships are for a fixed 1-year period and do not auto-renew. You do not need to cancel anything — access will
simply end on the expiry date. If you wish to stop using the service before expiry, no partial refund is provided.
7. Chargebacks
If you initiate a chargeback with your bank without first contacting us, we may suspend your account pending investigation.
We encourage you to reach out to our support team first — most issues can be resolved quickly.
8. Contact
For any refund or billing question, contact us at: